Refund policy

Last Updated: November 4, 2026

At OLTVERO, customer satisfaction matters to us. We want you to feel confident when shopping for men's casual outdoor clothing and accessories. If something isn't right with your purchase, we're here to help.

This Return & Refund Policy applies to purchases made through the OLTVERO online store and orders shipped within the United States.

1. Return Window

We accept return requests within 30 calendar days of the delivery date.

To qualify for a return, items must meet the following conditions:

  • Items must be unworn, unwashed, and unused.

  • Items must be in their original condition, with original tags and packaging.

  • Items must be free from stains, odors, damage, or signs of wear.

  • Proof of purchase or the original order number must be provided.

Customers may try on clothing to check the fit, but items must remain in resalable condition.

2. How to Request a Return

To start a return, please contact our customer service team before sending any items back.

Please provide the following information:

  • Your order number

  • The name of the item you wish to return

  • The reason for the return

  • Photos of the item, if it arrived damaged, defective, or incorrect

Contact Information

Email: oltvero@vipcareo.com
Phone: +1 847-973-8575

Our customer service team will review your request and provide return instructions, including the authorized return address.

Please do not send returns to our business address. The business address listed on our website is for business correspondence and is not a return or warehouse address. Returns sent without prior authorization may not be processed.

3. Return Shipping Costs

For returns due to personal preference, sizing, fit, or a change of mind, the customer is responsible for the return shipping cost.

If an item arrives damaged, defective, or incorrect due to an error on our part, OLTVERO will cover the reasonable return shipping cost. Please contact us with your order details and photos so we can arrange the return.

We do not charge restocking fees.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the refund approval status by email.

Approved refunds will be issued to the original payment method used at checkout.

Please allow 5–10 business days after refund approval for the refund to be processed. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

Original shipping charges are non-refundable for returns due to personal preference, sizing, fit, or a change of mind. If the return is due to an incorrect, damaged, or defective item, we will review the order and arrange an appropriate resolution.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include your order number and clear photos showing the issue. We will review the information and work with you to arrange a replacement or refund.

You will not be charged return shipping for confirmed damaged, defective, or incorrect items.

6. Exchanges

If you need a different size, color, or style, please contact our customer service team.

We can guide you through the return process for an eligible item. Once your return is approved and processed, you may place a new order for the item you prefer. Product availability and pricing are subject to change.

7. Order Cancellations

You may request an order cancellation before your order has been processed for shipment.

Our daily order cutoff time is 5:00 PM Central Time (CT).

Orders placed before 5:00 PM CT are handled according to the same-day order processing schedule. Orders placed after 5:00 PM CT, on Sundays, or on U.S. public holidays will be handled on the next business day.

Once an order has been processed for shipment or handed over to the shipping carrier, it can no longer be canceled. In that case, please follow our return procedure after delivery.

To request a cancellation, contact us as soon as possible with your order number.

8. Customer Service Hours

Our customer service team is available during the following hours:

Monday – Saturday: 9:00 AM – 5:00 PM
Sunday: Closed
U.S. Public Holidays: Closed

All customer service hours are based on U.S. Central Time (CT), which observes Central Standard Time (CST, UTC−6) during standard time and Central Daylight Time (CDT, UTC−5) during daylight saving time.

Messages received outside business hours will be handled during the next business day.

9. Contact Us

If you have questions about returns, refunds, exchanges, or an existing order, please contact us:

OLTVERO

Business Address:
45 Ernest Ave, Fox Lake, IL 60020, United States

Email: oltvero@vipcareo.com
Phone: +1 847-973-8575

Please note that the business address above is for business correspondence only and is not a return or warehouse address. An authorized return address will be provided by our customer service team after your return request has been reviewed.

Thank you for shopping with OLTVERO. We appreciate your business and are always happy to help.